Kenyan Grocery Company, which sometimes refers to itself as “we” or “us” in this Billing and Return Policy.
How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express credit cards as well as debit cards bearing the MasterCard or Visa logo.
How does credit card payment work?
If you select credit card payment, your credit card will be charged on the day of delivery or pickup, and you’ll receive an email confirming your final order total. We’ll include a full, itemized receipt with your final order confirmation email.
If your credit card has expired or is otherwise invalid, we’ll be unable to process your order. Please note that we reserve the right to collect funds for any fees owed to us resulting from incorrect credit card information or over-the-limit accounts.
Why am I getting charged more than what’s shown on my invoice?
If your order contains an item that is sold by the pound, then the total amount noted on the confirmation for each of these items is an estimate. The final price of these items are determined at the time your order is assembled. As a result, there may be a slight difference between in the final amount invoiced.
Can I change or cancel an order?
You can change, reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we send to confirm your order. Delivery timeslots and order deadlines for different neighborhoods may vary slightly. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline.
Please note that if you make changes to an order, the price and availability of some items may change.
Can I return an item?
We are committed to providing you with high quality fresh food and packaged goods. That’s why we guarantee your satisfaction with every product, every time. If you are dissatisfied with any item in your order, please contact us right away – we’ll either replace it with an acceptable item or refund 100% of the cost for that item. Contact our Customer Service Team using the Contact Us page.
Changes in this policy
We reserve the right to modify this policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.